Difficult Conversations

Difficult Conversations

Difficult conversations – one golden rule + 6 top tips Does anyone really like conflict or confrontation? Yes / No Having difficult conversations can be nerve-wracking and potentially damage relationships … wonder if you agree. Yes / No Want to sail through the...

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Communication do & don’ts

Communication do & don’ts

COMMUNICATION - verbal and non-verbal interactions 9 Do’s and 6 Dont’s We all desperately want to get it right. To ace our communications effectively. To have everyone completely understand what we think we said AND of course what we intended to say AND absolutely to...

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Unexpected Feedback

Unexpected Feedback

One never ever knows the effect that one has on the people of whatever age unless … An email arrived out of the blue on 29th October 2020 and this is what it said:I’ve been googling a former teacher of mine who was instrumental in my life - to say a massive thank you,...

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