Committed Requests & Promises
How to turn a possibility into an opportunity:
- Define what you want to accomplish
- Suppose that you have achieved it. Ask “what is the evidence, specifically – as a result?”
- Notice what steps you would have taken and the resources you accessed to deliver it
- Decide what you will now do to produce the desired outcome
If you want results, make more committed requests and promises to which there are only 4 responses:
- Accept
- Accept to do later/sooner
- Decline
- Counter-offer
Conditions for success for committed requests and promises:
- a speaker
- a listener /recipient
- something different – not a prediction: a possibility
- sincere intention
- specification – heard correctly
- agreement – accepted
- time boundary – by when
Acknowledge achievement or breakdown
Devised by Ray Charlton – Creativity and Commitment at Work Limited